Privacy Policy

Information We Collect:

As per GDPR Articles 6 and 7 We are collecting the following details and using them for the necessary purpose to enhance the users customisation and avoiding the spams.

• Contact Information: We collect your Name, Email and Mobile number by default as a basic information to process the tickets, rest of the information are added and controlled by the respective event owners.
• Payment and billing information: We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card/ Debit card expiry date or other details pertaining to your credit card / Debit card on our website as per the RBI guidelines. As we are not having any payment gate built by us to collect the payments from our buyers, we have a third party payment gateways. In order to make your work more easy and convenient, our payment gateway partners may seek your Credit card / Debit card information to be obtained and processed by our online payment partner
• Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to www.theticket9.com .
• Demographic Information: We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by yours during the use of our website. We might collect this as a part of a survey also.
• Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, the duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We Collect Information in Different ways:

• We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.
• We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
• We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

For the performance of our contract with you:

When you make purchases. We use your information when you enter a contract or transaction with us (for example to buy merchandise or a ticket) so we can:

• process your order
• send you customer service emails including booking confirmations and event reminders
• take payment
• provide you with customer support.

• Event Partner(s). To share with Event Partner(s) who provide services for the event such as the Promoter or Venue to enable them to run the event, allocate seating or notify you if there has been a change to the event or provide important event information.
• Verified buyer. Some of our events have Verified buyer presale. If you enter, we process your data to profile you to limit fraudulent ticket purchases. You don't have to enter Verified buyer and if you are rejected, it won't stop you from purchasing tickets at a later date.
• International Contest, Competitions and Referrals. We may use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend's information to provide services you requested. Your friend may contact us to ask us to delete their information.

For our legitimate business interests

• Marketing. To contact you with information or offers regarding upcoming events, products or services (applicable to markets that rely on legitimate interest) this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see Your Rights & Choices section below.
• Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps depending on your market. (see our Cookie Policy for more information).
• Market research & buyer feedback. To conduct market research and analysis which helps improve and customise our products and services and to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.
• Personalisation. To make sure our messages and website are relevant to you (depending on your market). For example, when your favourite certain artists and genres, purchase tickets, attend shows with friends and sign up for presales, we will inform you about similar events we think you might be interested in. We create a user profile with the information we have and how you use our services. By turning personalisation off you won't get any personal recommendations and any newsletters you've subscribed to will be generic (although if you've asked to receive alerts about specific artists or venues, you'll still receive these).

We will still perform profiling activities where we need to so we can deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as for a Verified buyer.

For our overriding legitimate business interests

• To prevent or detect unlawful behavior, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real buyer. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner's brands), fraud, or other crimes.
• Site Protection. This site is protected by reCAPTCHA Enterprises and Google Privacy Policy and Terms of Service apply.
• Event security. To protect our buyer and ensure the security of our and our Event Partners' operations.

Where you've given your consent

• Marketing: To contact you with information or offers regarding upcoming events, products or services (applicable to markets that rely on consent) – this may be via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time, see Your Rights & Choices section below.
• Location-based services: For example, our apps request location permission for functions like browsing events near your location and receiving push notifications about them or seeing yourself on the map at an event.
• Advertising & cookies: To deliver tailored advertising and marketing communications on our websites and apps, depending on your market. (see our Cookie Policy for more information).
• Accessibility: To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.
• Commercial Partners: We sometimes work with Commercial Partners who we share data with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract, you have requested, we will request your permission.

Sharing of Information with Third-Parties:

• Ticket9 Companies: Within the Ticket9 Platform group and associated family of companies who provide services for us such as marketing, profiling, reporting and technical and product support.
• Third parties who perform services on our behalf: Our third-party service providers such as cloud computing providers who provide the IT infrastructure on which our products and systems are built, or outsourced customer service agents who support buyer experience. Some of these third parties may be located outside of your jurisdiction.
• Event Partners: Event Partners are the entities we work with to put on the event, such as the promoter, the venue or the artist. We share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies. In some cases we will name the Event Partners when you purchase a ticket so you know who will receive your data, and you will be given the option to subscribe to receiving marketing from them (depending on your market).
• Selling your ticket on Ticket9: If you buy or sell tickets on our site, we may disclose your information to the buyer or seller (as applicable) for order fulfilment purposes – meaning that you get the ticket you've bought, or paid for the ticket you've sold.
• Third party products: If you have bought any goods and services fulfilled by third parties (e.g. ticket insurance or merchandise), we'll share data with them so that they can process and fulfil your orders. When making a payment online these may be processed by Braintree, an online payments provider and a service of PayPal. Please see Braintree's Privacy Policy for more information regarding how Braintree processes personal information related to credit cards payments.
• Commercial Partners: These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with vary between services, we use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.
• Disclosures under law: We may share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body is permitted or required by law. Or, we may share information when we are investigating potential fraud.
• Successors: We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Looking After your information:

• We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.
• We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations do we have to retain personal information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
• As a part of a group of companies headquartered in India , we rely on shared services, some of which may be located outside of your country where you are resident. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.
• When transferring information, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with the privacy standards of the exporter, we will use one of the mechanisms listed below.

• Contractual Clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.
• Binding Corporate Rules
• Binding Corporate Processor Rules

Your rights & Choices:

Your Rights:

As a global company, our buyer are located all over the world, depending on your market there are specific laws and regulations around privacy rights such as the GDPR in Europe, LGPD in Brazil and CCPA in the United States. The below rights may be applicable in your market. Global Rights (excluding United States)

• The right to request that your information be deleted, otherwise known as erasure or restricted from further use. The right to delete or erase your account cannot be made where you have a ticket or transaction for a future event even if you have printed or received these tickets so once the event has passed then this request can be exercised. A deletion of your account will result in loss of access to any digital assets (i.e. NFTs) that you may own.
• The right to request a copy of the information we hold about you, also known as right of access.
• The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
• The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don't typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
• To exercise any of the above rights please contact us using our Webform please use the email associated with your account in order for us to locate your personal data. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with a signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent's request.

Your choice:

Where you have given us your consent (applicable to our markets that rely on consent), you can withdraw it by doing the following:

• To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
• To opt out of the use of cookies and tracking tools, please see our Cookie Policy. This can also be done by updating your preferences in the cookie management tool on any of our websites and apps.
• To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.

Where we have relied on a legitimate interest (applicable to our markets that rely on consent), you can object to it by doing the following:

• To object to receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
• To object to personalisation you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.
• To object to being contacted as part of buyer feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email support@theticket9.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.