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Frequently Asked Questions

Check out our Knowledge base for your basic clarifications!

For Attendee

Do attendees need to create an account in order to book tickets?

Do attendees have the power to cancel their bookings?

Will I receive the ticket after booking an event?

How many tickets can be booked from a single account?

What can I do if my payment was pending after my amount was debited from my account?

If I miss my booking confirmation email or do not receive the email, how can I request it?

How can attendees use coupons during the booking process?

How can I reset my password if I forget it?

How can I request a refund if my event is unfortunately canceled?

How do attendees get event updates before the event?

For Organizer

How do I create an event using Ticket9?

Is there an option for the organizer to make edits to their event?

Is it possible to postpone my event in case of unforeseen circumstances?

Is there a limit to the total number of tickets that an organizer can sell for an event?

Is it possible to create an event exclusively for specific attendees?

Is there an option available to host an online event?

Does Ticket9 offer a feature for organizers to track the number of participants who attended my event?

Is there an option to offer coupons on tickets?

Does Ticket9 offer support for organizers to access attendee data?

Does Ticket9 come with event promotion superpowers?

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